Terms of Service

1. Acceptance

By downloading, installing, or using AudioPad AI ("the App," "the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a binding agreement between you and MeetVox AI Limited, operating as AudioPad AI ("we," "us," "our").

You must be at least 18 years old to use the Service. By using it, you confirm that you meet this requirement.

2. Description of Service

AudioPad AI is a desktop application for macOS and Windows that records meeting audio from your microphone and system output, securely uploads it to our cloud infrastructure for processing, and delivers AI-generated transcripts and meeting summaries. Your recordings, transcripts, and summaries are stored on our secure cloud servers and accessible through the App.

3. Accounts and Authentication

Certain features of the Service require you to sign in with a Google account via our authentication provider (Supabase). You are responsible for:

• Keeping your account credentials confidential.
• All activity that occurs under your account.
• Notifying us immediately if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Ownership of Your Content

You retain all rights in and to your recordings, transcripts, summaries, and any other content you create using the Service ("User Content"). We claim no ownership over your User Content.

We use third-party AI providers on our backend to process your audio and text for transcription and summarisation. You do not need to provide any API keys. We contractually require those providers not to use your content for their own model training.

We may use your User Content to train, fine-tune, or otherwise improve our AI models. You can opt out of this at any time in the app settings. Opting out does not affect your access to any features. Third-party AI providers we engage are contractually prohibited from using your content for their own model training.

5. AI Processing

MeetVox AI Limited manages all AI infrastructure on your behalf. Your meeting audio and text are processed by AI models integrated into our cloud platform. You do not need to configure any AI provider or supply API keys.

We select and contract with AI providers that meet our data protection requirements, including a prohibition on using customer content for model training. We are responsible for ensuring those providers handle your data in accordance with this policy and applicable law.

6. AI Output Disclaimer

The transcripts and summaries generated by the Service are produced by AI systems and may contain errors, omissions, or inaccuracies. AI outputs:

• Are not a substitute for professional, legal, medical, or financial advice.
• Should be reviewed and verified before being relied upon.
• May not accurately capture all speech, especially in noisy environments or with strong accents.

You bear full responsibility for how you use AI-generated outputs.

7. Acceptable Use

You agree not to use the Service to:

• Record conversations without the informed consent of all participants, where required by applicable law.
• Violate any applicable law or regulation.
• Infringe intellectual property rights of any third party.
• Reverse-engineer, decompile, or disassemble the App.
• Circumvent any security or access controls.
• Distribute, sell, or sublicense the App or any part of it.
• Use automated tools to access or scrape our systems.

Consent reminder: Recording laws vary by jurisdiction. In many countries and U.S. states, you must inform all parties to a conversation that it is being recorded. It is your sole responsibility to obtain any required consent before recording a meeting.

8. Subscription and Billing

The Service offers free and paid subscription tiers. Paid subscriptions are billed through Stripe. By subscribing, you agree to:

• Automatic renewal at the end of each billing period unless you cancel before the renewal date.
• Applicable taxes in your jurisdiction in addition to the stated price.
• Our right to change pricing with at least 30 days' advance notice.

Subscription fees are non-refundable except where required by applicable law or as expressly stated in a refund policy. You may cancel your subscription at any time through the billing portal; cancellation takes effect at the end of the current billing period.

9. Intellectual Property

The App, including its source code, design, trademarks, and all software components (except your User Content), is owned by or licensed to MeetVox AI Limited. Nothing in these Terms grants you ownership of the App itself. The App is licensed to you on a limited, non-exclusive, non-transferable, revocable basis solely to use it in accordance with these Terms.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that any particular result will be achieved.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the Service shall not exceed the greater of (a) €100 or (b) the total fees you paid to us in the twelve months preceding the claim. In no event shall we be liable for indirect, incidental, punitive, or consequential damages, including loss of data or profits.

12. Indemnification

You agree to indemnify and hold harmless MeetVox AI Limited and AudioPad AI from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your User Content, or your violation of these Terms or applicable law.

13. Termination

We may suspend or terminate your access to the Service at any time for material breach of these Terms, with or without notice. You may terminate your account at any time through the account settings. Upon termination, your licence to use the App ends. Your cloud data will be deleted within 30 days of account closure.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this section limits your rights as a consumer under the mandatory laws of your country of residence, including UK or EU consumer protection regulations.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by displaying a prominent notice in the App or by email. Continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

17. Contact

For questions about these Terms, contact us at: support@meetvox.ai